Answer Customer Questions Even When Your Team Is Offline
A practical AI chatbot for Malaysian businesses, trained on your approved FAQs, prices, products and policies. It answers routine questions, captures the enquiry and hands uncertain cases to a person.
Answers from your material
The assistant uses your approved website content, FAQs, price lists and documents instead of guessing from the open internet.
Captures useful context
It can collect the customer's name, requirement and preferred next step before your team takes over.
Hands off safely
When the answer is missing, sensitive or uncertain, the assistant directs the customer to a human instead of improvising.
A Good Fit When The Same Questions Keep Returning
Customers ask after hours
Opening times, availability, delivery areas, booking steps and basic prices should not wait until the next morning.
Staff repeat the same replies
Your team spends time copying answers from a price list, menu, catalog, policy document or old WhatsApp message.
Enquiries arrive without context
A chatbot can ask a few agreed questions so your team receives a clearer, more useful lead.
Information changes regularly
Approved content can be updated without asking every staff member to memorise a new reply immediately.
Need the assistant to update systems, book appointments or process orders too? That moves into an AI agent or business automation, which we scope separately.
What We Build, Test And Hand Over
The chatbot is a working business system, not a generic chat window pasted onto your website.
1. Define the safe answer set
We identify the questions it should answer, the approved sources it can use, and the topics that must always go to a person.
2. Build around your information
We prepare the content, configure the assistant, match it to your website and set up lead capture and handoff.
3. Test real questions
Before launch, we test an agreed question set and report where the assistant answers correctly, refuses or needs improvement.
4. Launch with control
You receive admin access, documentation, an off-switch and ownership of the instance, content and data created for you.
AI Chatbot Pricing
Start with the smallest version that answers the real questions reliably. Add channels or deeper document search only when needed.
Focused & affordable
Starter Bot
from RM3,900
- Website chat assistant
- Trained on your FAQs and prices
- Approximately 1,000 conversations per month
- RM390/month running; RM0.20 after included usage
Typical year 1: approximately RM8,600
We build, run & tune
Managed Web Assistant
from RM6,000
- Trained on a fuller document set
- Accuracy report before launch
- Human handoff included
- 2,000 conversations per month; RM0.20 after
- From RM500/month running
Typical year 1: approximately RM12,000
Optional official WhatsApp integration starts from RM2,500. Booking, chat commerce, CRM sync and additional languages are quoted according to scope.
WhatsApp requires an approved Meta Business account and compatible number. Meta and selected platform fees are excluded and paid directly by you where possible. If we must rebill a third-party charge, it is passed through at cost.
Common Questions
How much does an AI chatbot cost in Malaysia?
Our Starter Bot begins at RM3,900 plus RM390 per month for about 1,000 conversations. A Managed Web Assistant begins at RM6,000 plus RM500 per month for 2,000 conversations. Additional conversations are RM0.20 each unless your written quote specifies another usage model.
What can the chatbot answer?
It can answer from approved material such as FAQs, prices, product information, policies, opening hours and business documents. Questions outside that material can be handed to a person.
Can the chatbot work on WhatsApp?
Yes. We normally prove the assistant on web chat first, then can add an official Meta WhatsApp channel from RM2,500. You need an approved Meta Business account and compatible number. Meta and selected platform fees are excluded and paid directly by you where possible.
Will the chatbot invent answers?
We restrict it to approved business information, test it against agreed questions before launch, and include human handoff and an off-switch. We do not describe any AI system as infallible.
Who owns the chatbot and its data?
You own the code, content, instance, data and admin access created for your project. Optional care plans cover monitoring and improvements.
Published by Xenro Enterprise in Kuala Lumpur · Updated 18 July 2026
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